Sales people can often be the hardest of all people to find simply because in an industry devoted to bending the truth you can never quite know how good a person is until you try them out. There are however a few facts that you need to bear in mind when employing sales people. The

As human beings we love the idea that friends and clients are for life. I’ve got news for you, if you have any aspirations then they aren’t. The sooner you accept that friends come and go the better. You’re going to think this is a negative point of view but it’s not. It’s just a

One of the many roles I’ve had in the past involved saving a failing call centre. This call centre was staffed to the eye balls with people and the expensive things that come with that. Rather unbelievably this call centre was being run by people who didn’t actually have a clue what they were doing.

This is going to be a very short chapter indeed. It’s one born out of failure and the subsequent wisdom that that experience gave me the opportunity to learn but it still amazes, frustrates and leaves me down right angry that very few companies do any of them. You’d be forgiven for thinking that the

A while back I was sent away for 8 weeks to recover a failing call centre. The centre itself had been set up with state of the art equipment and had not only an experienced manager but a sales trainer too. When I arrived I was introduced to the team that I would be helping

Up and down the country, in magazines, on the TV and through the speeches that government ministers or self-help experts give us, we’re told that anyone can be an entrepreneur. Any idea with a little bit of hard work can succeed. Wrong. Most ideas will fail, but well done for trying anyway; at least you